FREE SHIPPING  Enjoy free shipping on orders of $50 or more (to U.S. addresses)

Frequently Asked Questions

When did Superior Threads Start?

Superior Threads was born out of necessity. Bob and Heather Purcell started Superior Threads in the spring of 1998 in their small garage. Heather had been quilting for several years and was looking for a source of high-quality threads. With the current market supply limited, Bob and Heather embarked on a journey to find a Thread supplier who would create the high-quality threads they had envisioned. Unfortunately, American thread mills wouldn't listen to their ideas. When they approached several mills and textile factories discussing their ideas for high-quality quilting and sewing threads, they were told "This is what we make. Take it or leave it". They realized that they couldn't have the quality they were hoping for, so they moved onto Plan B, Japan. Having spent the better part of 10 years in Japan, they knew Japanese production methods and the high demand for quality-conscious products. Many trips and collaborations later, Superior teamed up with several of Japan's finest textile manufacturers to produce the high-quality threads they set out to create. We celebrate our birthday on July 19th, as this is when Superior was set to full power. We've come a long way since 2001 and have broadened our range of products to include needles and notions. We manufacture our threads across in Japan, Tawian, and China all to the highest Superior and Oeko-Tex® standards.

Back to top

Where is Superior Threads located?

We are nestled in the south-western corner of Utah in a lovely city called St. George. We have hot summers and snow-free winters (except for the winter of 2013. That was a record breaker). If you have ever driven I-15 northbound out of Los Angeles/Las Vegas, you've driven through our hometown.

Back to top

When will my order ship?

We do our best to ship out all orders within 24 hours of receipt. We are closed on the weekends, so this makes orders placed on Friday-Sunday a bit tricky, but we're pretty good at getting your order picked, packed, and shipped in a fast manner.

Back to top

When will my order arrive? (how long does shipping take)?

We do our best to ship out your order within 24 hours of receipt. We use several shipping vendors to transport orders. Order size and weight dictate which method of shipping is utilized. All packages are shipping from our St. George, UT warehouse (south-western portion of the state).

USPS: We ship many packages through the Post Office and use First Class and Priority Mail. The transit times vary upon your location and whether or not your city has a hub.

FedEx: We ship Ground, Next Day, 2nd Day, 3rd Day, and Smart Post through FedEx. All expedited deliveries are guaranteed within their specified time frame.

UPS: We can ship via UPS upon request.

International Orders - Beyond transit time, there are a number of things you're going to want to be aware of; Please take a minute to read our International Ordering page prior to placing an order.

Back to top

Free Shipping Offer (Best Rate Shipping)

Q. What does your free shipping offer entail?

A. Our Best Rate Shipping option is enabled when a non-business customer with a shipping address to the 50 U.S. states has at least $50 of product in their SuperiorThreads.com shopping cart. Best Rate means that we will choose the shipping method based on weight, destination, and products ordered. Tracking information will be sent to you in a separate email when your order is shipped. For Business and International customers, we do have some fine print which is addressed here:

Back to top

Can I change the shipping address on my order once it has been placed?

Absolutely. Since we try to get orders shipping within 24 hours, there's a good chance that your order is already en route to you. The best way to make this change, is to call us. We are available M-F 8AM-5PM MST at 1-800-499-1777. We are also available via email, info@superiorthreads.com

Back to top

Can I call in my order?

Absolutely. We have dedicated personnel for phone orders, questions, and stories of your last quilting experience. Please call us M-F 8AM-5PM MST at 1-800-499-1777. 

Back to top

When am I charged for my order?

Your credit card or PayPal account is charged as soon as you click 'Place Order' during checkout. You will be taken to an order confirmation screen when your order has been completed. You will also receive an automatic email confirming your order.

Back to top

Will I receive a tracking number for my order?

When we ship your order, a tracking number will be generated and we'll send an email to you with this information.

Back to top

How do your clubs work?

Our Thread of the Month and Superior University Clubs are subscription based products. You receive a monthly shipment with special products. View our Thread of the Month Club Frequently Asked Questions.

Back to top

How to add items to your Club Order

Please visit this page to see how to add items to your monthly club shipment.

Back to top

Do you have a return policy?

For Business/Wholesale accounts, products may be returned within 60 days of the invoice date.

For further details, please read our Guarantee & Return Policy.

Back to top

Do you have a product guarantee?

We guarantee our threads and needles will work in any mechanically-sound machine.. If you have a spool or cone of thread that isn't working in your machine, please follow the steps listed in our Troubleshooting Guide. If the problem persists and seems to be due to the thread, we will replace or refund the thread.

For further details, please read our Guarantee & Return Policy.

Back to top

Do I need to pay sales tax on my order?

Many states are changing the way they collect tax on goods purchased online. We (Superior Threads) are required to charge sales tax on orders in a handful of states. While we're not excited to increase the cost to our customers, we are obligated to abide by the laws of the states, countries, and territories where our customers reside. 

If applicable, sales tax will be applied during the checkout process and will be visible during the order summary.

Back to top

How is shipping calculated?

Our orders are shipped via USPS, FedEx, and UPS and the shipping costs are calculated based on package weight and your shipping address. Expedited shipping methods (such as Next Day Air, Ground Express, Express Mail International, etc.) are more expensive than standard delivery.

For international orders, shipping prices will vary by country, but we will display the cost before charging your card. Please take a moment and read our International Orders page as there are a number of special circumstances you'll want to be aware of.

Back to top

I have a class I am teaching, do you offer free samples?

We do not have smaller sample spools of our threads because the cost for a sample spool is close to the cost of our regular spools. We do, however, have our Try-Me Specials. They are a great way to try out a thread at a discounted price. You choose the type of thread, we choose the colors, and you save 25%

Back to top

Do you ship internationally? 

Yes! We ship packages internationally every day. Please take a minute to read our International Orders page as there are a number of special circumstances you'll want to be aware of.

Back to top

How can I pay for my purchase?

We accept American Express, Discover, MasterCard, Visa, and PayPal. For our Club and University payments, we do not accept PayPal.

Back to top

Is my information secure?

Absolutely. Your security if of utmost importance to us. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. 

Back to top

Why aren't your needles color-coded?

Some home machine needles have a color-coated shank to identify them easily. Why don't we do this with our Topstitch Titanium-coated needles? Our needles are made of high-strength steel, plated with Chrome, and dipped into a titanium-nitride solution (this is what gives our needles the gold coloring). Chrome is a very smooth and slippery metal which does not allow paint to stick very easily. Needles that have a painted shank are nickel-coated. Titanium-nitride doesn't stick to nickel very well, but adheres to chrome excellently. 

We want to provide the absolute best products in the market and we decided to go the route of providing a titanium coating on our needles, which enhances the life of the needle by about 6 times of a non-titanium-coated needle.

Back to top

How do I redeem my gift certificate?

Upon checkout, we have a field below the cart box which is titled 'Redeem Gift Certificate'. Simply enter your gift certificate code into this box and click apply. Your gift certificate balance will be applied towards the order total.

Back to top

Still have a question?

We have an ever-growing education library on our website full of Articles, Videos, and Newsletters. Please call or email us, as we're happy to help! M-F 8AM-5PM MST at 1-800-499-1777 and info@superiorthreads.com.

Back to top