Frequently Asked Questions
Where is Superior Threads located?
We were founded in the south western corner of Utah in a lovely city called St. George. We are currently headquartered in Vancouver, Washington.
When will my order ship?
We do our best to ship orders within 24 hours of placement. We are closed on the weekend, so orders placed during Friday-Sunday will be delayed until Monday. We are closed periodically for holidays and orders placed during a holiday break will wait to be shipped until the following business day. We're pretty good at getting your order picked, packed, and shipped in a fast manner.
How long is transit time for shipping?
We use several shipping carriers to transport orders, including: USPS, FedEx, UPS, and DHL. Order size and weight dictate which method of shipping is utilized. All packages are shipped from our Columbus, Ohio warehouse.
For international orders, please visit our International Orders page prior to placing an order.
Free Shipping Offer and Best Rate Shipping
We offer free shipping for non-business accounts when the following qualifications are met: Shipping address is within the 50 U.S. states and at least $50 of product has been ordered. We choose the shipping method based on weight, destination, and products ordered. Tracking information will be sent to you in a separate email once your order is shipped.
Business accounts operate differently and as such have different rules. Business accounts do have the opportunity to qualify for Free Shipping (Best Rate Shipping) with a $150 minimum order amount on orders shipped within the U.S. 48 contiguous states.
Can I make changes to my order once placed?
Yes, you may. However, please note that we try to ship orders within 24 hours of receipt and there's a chance your order is already en route. Please call us if you would like to make a change to your order. We are available Monday - Friday 7AM - 5PM Pacific at 1-800-499-1777. We are also available via email at firstname.lastname@example.org.
Can I call in my order?
Absolutely. We have dedicated personnel for phone orders, questions, and to hear stories of your recent quilt-a-thon experience. We are available Monday - Friday 7AM - 5PM Pacific at 1-800-499-1777.
When am I charged for my order?
Your credit card or PayPal account will be charged when your order has shipped. You will receive a receipt of your order via email.
What is Superior's return policy and product guarantee?
For Business accounts, products may be returned within 60 days of the invoice date. We guarantee every product we sell is free of defect and will work on any well-maintained machine following recommended needle and tension settings. For further information on the Superior Guarantee, please read our Guarantee and Return Policy.
Please contact us at email@example.com for product returns.
Do I need to pay sales tax on my order?
Many states are changing the way they collect tax on goods purchased online. We are required to charge sales tax on orders in a handful of states. While we're not excited to increase the cost to our customers, we are obligated to abide by the laws of the states, countries, and territories where our customers reside. If applicable, sales tax will be applied during the checkout process.
How is shipping calculated?
Orders are shipped via DHL, FedEx, UPS, or USPS. Shipping costs are calculated based on package weight, dimensional weight and package destination. Expedited shipping methods, such as Next Day Air, Ground Express, Express Mail International, etc., are more expensive than standard delivery methods.
For orders being sent to international addresses, shipping prices vary by country, but the costs and methods will be displayed during the checkout process.
How can I pay for my purchase?
We accept American Express, Discover, MasterCard, Visa, and PayPal. We do not store your credit card information and all transactions are processed by Braintree Payments, a secure PayPal company.
Is my information secure?
Absolutely. Your security is of utmost importance to us. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
Where can I purchase Superior Threads locally?
We encourage customers to contact their local quilt shops to inquire if they carry our products. If you need help finding quilt shops in your area, go to Google and search using the words, "quilt shops nearby".
How do I redeem my gift card?
On the cart page and during checkout there is field specifically for gift cards. Enter your gift card number into this field and click apply. You may also check the balance of your gift card by clicking the check gift card status and balance.