Our Guarantee and Return Policy
Most Recent Update: July 25, 2017
Guarantee and Return Policy
Our Guarantee for Quilting Threads and Home Sewing Threads
We LOVE thread. As avid quilters and sewists ourselves, we are on a journey to provide the highest-quality threads, needles, and notions. We are strong believers in education and do our best to provide you with a wealth of knowledge to ensure your sewing and quilting success. With a constant focus on innovation, we will deliver not only the best thread, needles, and notions you have ever used, we will couple our products with the best customer service you have ever experienced. We are the only thread company that absolutely guarantees every spool of quilting, embroidery, and sewing thread we sell. If you are not satisfied with our products, please contact us so we may help troubleshoot the problem, discuss providing a replacement or issuing a refund.
Please contact us at firstname.lastname@example.org for product returns.
Return Policy for Business Accounts
Items may be approved for return by contacting us within 30 days of the original invoice date. Once a return is approved, any items being shipped back to Superior are to be shipped at your expense. All items must be in original and resalable condition e.g. no additional labels or stickers attached, smoke exposure, physical damage, etc. We reserve the right to refuse and/or adjust returns based on the condition of the returned products. A 10% restocking fee will be applied to returns and the balance due will be posted as a credit on your account (store credit). All returned items must have been originally purchased directly from Superior Threads.
Return Policy for Industrial/Commercial Sewing Threads
Industrial threads may be approved for return by contacting us within 30 days of the original invoice date. Due to the wide variety of applications and workload of industrial thread, we cannot provide any product warranties.
Our industrial threads have been tested in house and by third-party testing facilities for colorfastness and durability. Because there are many factors involved in sewing and textiles, especially with industrial threads, please perform a sample test of thread and material before entering full production.